Redefine business processes with Robotic Process Automation in Malaysia
Take your business to the next level of digital transformation
In this era of Digital Transformation, Organizations across industries in Malaysia are increasingly adopting Robotic Process Automation to standardize, streamline operations and automate data-intensive, time-consuming, repetitive business processes.
Streamline Processes and Improve Operational Efficiency
Extend your service coverage and improve turnaround time
Eliminate errors, delays, and duplications caused by manual processes
Your Partner for RPA Solutions and Services in the Malaysia
MicroGenesis provides RPA solutions and services in Malaysia to organizations across industries and business functions — to streamline processes, incorporate intelligence to automate decisions, and efficiently organize vast amounts of data resulting in enhanced productivity, operational efficiency, cost reduction, and customer service improvement.
SERVICES
Amplify your RPA environment with our expert services in Malaysia and result-driven approach
MicroGenesis provides RPA Solutions and Services in Malaysia backed with proven expertise and flexible options to help customers augment and accelerate the adoption of RPA and realize greater value from their investments. Each deployment of Robotic Process Automation solutions in Malaysia is unique, so we offer a variety of services to support your RPA adoption and growth journey, whether you need best practice guidance, performance tune-up, solution development, implementation assistance, or help to analyze upgradation or migration needs and optimizing your existing applications. Discover which offering is right for you:
RPA Consulting
RPA Implementation
RPA Development
Consultant on Demand
RPA Support and Maintenance
Powering Enterprise Level Digital Transformation
RPA Application Areas
Every process uses multiple applications, and every company does it differently
As the world is becoming more and more Digital, RPA has become a mainstream strategy across Malaysian industries and business functions. Its core capability of eliminating repetitive and mundane manual tasks and speeding up a process with accuracy makes it an appropriate solution for most organizations.
Application by Industries
RPA in Manufacturing
Manufacturing companies in Malaysia are turning to Robotic Process Automation (RPA) to streamline and optimize complex back-office operations such as vendor communication, bill of material generation, payment processing, bank reconciliation, report generation, customer communication, etc.
Use Cases
- Accounting and Finance
- Bank Reconciliation
- ERP Automation
- Invoice Management
- Order Management
- Inventory Management
- Master Data Management
Benefits
- Accelerate production
- Increase productivity
- Faster Processing
- Improved compliance Management
- Increases agility in Operation
- Increase Go-To-Market speed
- Minimize Cost
RPA in Banking
Banks need to constantly evolve to keep up with their customers’ expectations, regulatory reforms, and counter-competition. Robotic Process Automation in Malaysia can enable Banks & Finance Companies to automate significantly manual efforts, expand operations, process a large volume of transactions and enhance the overall consumer experience.
Use Cases
- Account Origination & Closure
- Financial Reconciliation
- Credit checks and fraud prevention
- Know your customer (KYC)
- Loan Application Management
- Compliance and reporting
Benefits
- Simplify Account Opening
- Improve Customer Experience
- Enhanced data security
- Operational efficiency
- Increase revenue and cash flow
- Improved regulatory compliance
- Reduces operational cost
RPA In Insurance
Insurance companies in Malaysia are adopting automation technologies to manage business operations, i.e., Policy Servicing, Applicant and Agent Onboarding, Customer Self-service, etc. RPA in Insurance helps them bring efficiency to their processes, reducing operational costs, delivering timely customer service, creating a better customer experience, and meeting growth expectations.
Use Cases
- Policy Administration & Servicing
- Applicant-Agent Onboarding
- Customer Self-service
- Know Your Customer
- Claims Management
- Insurance underwriting
Benefits
- Easier policy creation/ cancellation
- Enhanced Service levels
- Improved Data Accuracy
- Faster claims processing
- Improved Customer Satisfaction
RPA in Mortgage Industry
Mortgage lenders are embracing RPA in Malaysia to create a unified experience across channels and services to standardize and streamline the mortgage lifecycle, including loan origination and processing, quality assurance, and compliance, and help realize a faster time to revenue and cost savings.
Use Cases
- Loan Administration
- Underwriting documents
- Appraisal
- Customer Analytics
- Fraud Detection
- Regulatory Compliance
Benefits
- Faster Loan Processing
- Better Customer Experiences
- Streamline lending process.
- Improved Process Visibility
- Consistent and reliable processes
- Reduced handling times
- Accurate reporting and compliance
RPA in Healthcare
Healthcare providers in Malaysia carry out multiple procedures and tasks such as patient onboarding, billing, claims management, doctor’s appointments, patient records and reports, and providing prescriptions. Leveraging the power of automation, medical professionals and administrators in hospitals and clinics can improve their efficiency and offer better medical care for their patients.
Use Cases
- Patient Enrollment
- Patient record Management
- Claims processing
- Appointment Scheduling
- Revenue Cycle Management
- Clinical Documentation
Benefits
- Simplified Patient appointment scheduling
- Improved patient care
- Speed up account settlement
- Streamlining claims management
RPA in Travel and Hospitality
Travel businesses in Malaysia are adopting Robotic Process Automation (RPA) to address the growing demands of the customer and increase productivity and profitability. Automation helps companies streamline their operations, such as processing orders, tracking payments, customer communication and data management, etc.
Use Cases
- Travel Booking
- Tour Enquiries
- Customer Service
- Cancellations/Exchanges
- Claims processing
- Competition analysis
Benefits
- Revolutionizes guest experiences
- Operational improvement
- Improved regulatory compliance
- Processing Fast Refunds
- Reduced processing errors
RPA in Retail and CPG
RPA in retail supports a wide range of activities, such as inventory, supply chain, returns processing, invoice and contract management, as well as store planning management resulting in accelerated deliveries, improved productivity, cost reduction, and better customer relationship management.
Use Cases
- Finance and Accounting
- Inventory management
- Business and Sales Analytics
- Vendor management
- Demand & Supply Planning
- Master Data Management
- Supply Chain Management
Benefits
- Improved Customer experience
- Optimized operational costs
- Better inventory management
- Improved compliance
RPA in Contact Centre (BPO)
Contact centers in Malaysia are embracing automation, intelligent assistance, and guidance for agents to deliver more accurate, faster, and cost-effective services. Implementing robotic process automation in contact centers helps organizations achieve greater efficiency, improve overall customer service, and increase their profitability.
Use Cases
- Contact Centre Automation
- Conversational IVR
- Case Management
- Agent Assistance
- Incident management
- Data Management
- Report Preparation
Benefits
- Enhanced Customer Satisfaction
- Improved Service Levels
- Optimal use of resources
- Shorter average call duration
- Significant error reduction
- Enhanced communication
RPA in Telecom
Robotic process automation in telecom allows companies to transform operational processes such as customer onboarding, billing, data entry, and customer service and achieve high levels of operational efficiency, enhance the quality of service, and consistently develop innovative services.
Use Cases
- Customer Onboarding/ Offboarding
- Billing and collections
- Customer Service
- Data Transformation
- Porting customer numbers
- Report Preparation
Benefits
- Smarter and faster customer support
- Boosts customer service
- Improves Average Revenue Per User
- Reduced network downtime
- Faster and more accurate decision making
- Reduced errors and operational costs
RPA in Pharma and Life science
Robotic Process Automation in pharma in Malaysia automates a range of functions like clinical discovery, clinical trials, clinical data management, and pharmacovigilance. Automating these procedures can enable safe and secure drug delivery, better collaboration across the supply chain, reduce costs and increase operational efficiency.
Use Cases
- Clinical trials and approvals
- Drug Discovery & Development
- Supply Chain Management
- Pharmacovigilance (PV)
- Compliance and Regulatory Submissions
Benefits
- Accelerating clinical trials and approvals
- Reduced R&D Costs with Outsourcing
- Manufacturing Enhancement
- Assured Data Integrity
- Reduced time to market
- Eradicate manual work
- Enhancing decision support
- Improved regulatory compliance
RPA in Logistics and SCM
RPA improves logistics and supply chain operations by automating notifications, scheduling, tracking, and real-time reporting for every shipment leading to improved transportation processes and significant cost savings.
Use Cases
- Shipment scheduling and tracking
- Supply and Demand Planning
- After-sales service
- Freight Management
- Order and Inventory management
Benefits
- Higher efficiency
- Better customer experience
- Cost and time saving
- Customer satisfaction
- Non-stop availability
Application by Functions
RPA in Finance and Accounting
Adopting Robotic Process Automation in Finance and Accounting allows organizations to rapidly automate general accounting, receivables, and payables management, financial management, regulatory compliance, etc., and achieve operational efficiency and improve profit margins.
Use Cases
- Accounts Payable
- Accounts Receivable
- Customer/Vendor Onboarding
- Account Reconciliation
- Daily P&L Preparation
- Master Data Management
- Financial Planning and Analysis
Benefits
- Improved Productivity
- Operational Efficiency
- Eliminates Manual Errors
- Cost saving
- Speed up compliance
- Data Accuracy
RPA in Human Resources
By implementing RPA in HR in Malaysia, organizations can streamline processes like recruitment, onboarding and offboarding, data management, compliance, payroll administration, etc., leading to increased accuracy, processing speed, labor and cost savings, and more satisfied employees.
Use Cases
- Candidate Sourcing
- Employee Onboarding
- Employee Data Management
- Payroll Automation
- Performance Management
- Full and Final Settlement
- Compliance and Reporting
Benefits
- Enhanced employee experience
- Faster employee onboarding
- Reclaim HR professionals’ time
- Reduced error rates in onboarding processes
- Increased regulatory compliance
- ROI on payroll automation
RPA in IT Service Desk Automation
Organizations are embracing RPA within the IT operations – from user provisioning to incident management to cloud provisioning around IT applications and infrastructure to increase the performance of their entire ITSM practices, improve process quality, reducing service delivery time, increase the productivity of IT resources, and increase compliance.
Use Cases
- Automated IT Provisioning
- Automating Data Migration
- Backup and patch management
- Customer Service & Support Desk
- Systems Monitoring
- IT Compliance and Reporting
Benefits
- Self-service for common requests
- Improve service levels
- Reduced Downtime
- Eliminates Errors
- Reduces resolution time
RPA in Customer Service
Robotic Process Automation (RPA) in Malaysia enables companies to drive efficiencies in the customer service department by automating customer service operations, companies can accelerate their processes and achieve better productivity, customer satisfaction, efficiency, and profitability.
Use Cases
- Customer Service Request
- Customer onboarding/offboarding
- Customer Communications
- Customer data management
- Customer Relationship Management
Benefits
- Better customer engagement
- Enhanced customer experience
- Increased speed and efficiency of service
- Improves customer satisfaction and loyalty
- Improved compliance and brand value
How we can help in your RPA adoption and excellence
Robotic Process Automation (RPA) is dramatically transforming the core of every Malaysia business impacting almost everything from productivity, to business efficiency, and operational costs. MicroGenesis the leading RPA solutions provider in the Malaysia, is here to give you all of the recommendations and resources necessary to help your company streamline and automate processes and keep at pace with the rapidly changing business landscape.
- Discover Business Initiatives and Needs
- Assess existing business processes and Systems.
- Define RPA strategy and scope of work.
- Evaluate and recommend right RPA solution.
- Develop project plan and implementation architecture.
- Procure, renew or upgrade recommend RPA applications.
- Process and Tool Implementation
- Integrate/ Migrate apps into RPA platform.
- Develop Custom workflows and dashboards.
- Application/ Service Enhancements
- Best Practice Guidance
- Provide RPA Consultants on Demand
- Provide Application Support and Maintenance
Our Partners
We also provide RPA solution and services across multiple countries
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